Ryanair told to compensate passengers over strike cancellations

Ryanair aircraft on a runway in Greece.

Ryanair has been told to compensate clients who misplaced out when flights had been cancelled due to strikes.

The High Court stated the 1000’s of individuals affected by cancellations or delays throughout strike motion by pilots and cabin crew in 2018 must be compensated.

Ryanair had claimed that “extraordinary circumstances” utilized, so it didn’t have to pay.

But the Civil Aviation Authority took authorized motion over Ryanair’s refusal.

It argued that passengers had been entitled to compensation beneath EU legislation.

According to the CAA, under EU legislation, passengers had been allowed to make an EU261 declare for flights delayed by three hours or extra, cancelled flights or after they had been denied boarding.

On Thursday, the High Court agreed with the CAA’s interpretation.

The industrial motion in 2018 noticed disruption throughout European airports, with some clients compelled to reduce brief holidays or pay for different flights to return residence.

Paul Smith, director of the CAA, stated: “We believed that these passengers were in fact protected by law and that Ryanair could not claim its delayed and cancelled flights were ‘extraordinary circumstances’. The High Court has today agreed with our interpretation of the law.

“We are dedicated to defending the rights of air passengers and are decided to guarantee all airways adjust to their authorized obligations.”

Ryanair does, however, have the right to seek to appeal against the judgment.

The CAA advised that affected customers should wait for further information before pursuing their claims.

Ryanair declined to comment.

Ryanair passengers queuing during strike

Thousands of Ryanair passengers had been hit by the strikes in 2018

Ryanair recently warned it was within the midst of “probably the most difficult yr” in its 35-year history as a result of travel restrictions imposed amid the coronavirus pandemic.

In February, it said it expected annual losses of up to €1bn (£870m) for the year to March 2021, although it expects travel restrictions to be dropped once high risk groups are vaccinated, unleashing “pent-up demand”.

A recent survey by consumer group Which? discovered that Ryanair and Virgin Atlantic had been rated the worst of the UK’s main airways for fare refunds.

Both airways got a buyer “satisfaction rating” of simply 13% when respondents had been requested to fee the customer support they acquired when making use of for a refund from their airline.

One-third of respondents who had a flight cancelled by both Ryanair or Virgin Atlantic stated they’d waited greater than three months for his or her refund.

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