Passengers made Charlotte-bound flight ‘a living hell,’ flight attendant scolds in video

An American Airlines flight attendant scolded passengers who verbally abused them on a flight from Los Angeles to Charlotte that diverted in dangerous climate to Raleigh, a TikTok video reveals.

A North Carolina musician outraged by his fellow passengers’ habits posted the video in hopes different will probably be outraged, too.

At one level, a 22-year-old male passenger calls a feminine flight attendant “a fat gorilla” and hurls a vulgarity at her, in keeping with the video.

““There was absolutely no excuse for it,” Brent Underwood of the band 87&Pine informed The Charlotte Observer on Thursday. “It doesn’t matter what you look like. Everybody deserves respect. And everybody deserves to be punished equally for being a rude person like that. Why would you call a person a fat gorilla?”

The aircraft sat on the Raleigh-Durham airport for 3 hours.

The aircraft flight earlier circled Charlotte’s airport for a half-hour earlier than diverting to Raleigh as a result of the aircraft was low on gas, Underwood mentioned. The incident was first reported by the fact-checking website

After the feminine flight attendant informed a 22-year-old male passenger to place a masks on, as required on planes by federal COVID mandates, the passenger referred to as her a “fat gorilla” and hurled a vulgarity at her, Underwood’s video reveals.

The video has drawn a half-million views.

When the male attendant introduced the flight would return to Raleigh if passenger habits didn’t enhance, a lady passenger sarcastically complained that the attendants had been threatening to try this as a result of they hadn’t eaten, in keeping with Underwood’s video.

“Give them a Snickers!” different passengers shouted.

Flight 2511 left Los Angeles at 9:12 a.m. Pacific time on Monday, in keeping with Underwood’s boarding cross, a photograph of which he offered to the Observer on Thursday.

While sitting in Raleigh, the aircraft had solely water and cookies left, Underwood mentioned.

After the passengers completed mouthing off, one in every of them apparently realized they’d gone too far and could possibly be heard telling the male attendant, “I said we’re sorry.”

The attendant had simply taken to a microphone and was about to deal with the aircraft. The flight had two male and three feminine flight attendants, Underwood mentioned, however solely the one male and one feminine attendant had been concerned in the confrontation, he mentioned. The pilot didn’t become involved, he mentioned.

“Just like you, we have not eaten also,” the male flight attendant tells passengers over the aircraft’s speaker system, in keeping with the video. “We’ve catered to you the entire flight. We do it because we love this job.

“But the fact that we get insulted and mistreated by passengers over things we cannot control is disgusting,” he says.

“We’re just trying to go to Charlotte,” the attendant mentioned. “But shame on the passengers that have made this flight a living hell for the flight attendants.”

Passengers applaud the attendant.

On TikTok, Underwood, a 39-year-old musician who works for the N.C. Division of Motor Vehicles, defended the flight attendants and addressed the dangerous habits of fellow passengers.

“Flight attendants on @officialamericanairways are done with your b.s.!” Underwood posted with the video and the TikTok hashtags #AmericanAirlines, #facemask and #dumbcustomers.

“The flight crew did absolutely nothing wrong,” he informed the Observer. “They were more professional than I would have been.”

In assertion to the Observer on Thursday, American Airlines mentioned: “We take the health and safety of our customers seriously, and our crew members work hard to uphold the federal mask mandate that remains in effect on aircraft and in airports.

“We value the trust our customers place in our team to care for them it throughout their journey, and we expect those who choose to fly with us to treat each other — and our team members — with respect.”

A spokeswoman for the Raleigh Durham Airport Authority mentioned no passenger was faraway from the aircraft and arrested due to the incident.

The flight arrived at CLT at 9:41 p.m. Monday, greater than 12 hours after leaving LA and greater than six hours in the air, in keeping with, which tracks flights on the nation’s airports.

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